Frequently Asked Questions

A.       When will I get my ensemble?

Ensembles will ship out every month between the 10th and 15th.  All orders received between the 1st & 15th of the previous month will be shipped out the following Month. Ex. March 1-15th orders will ship April 10-15th!

B.       What will I get in My ensemble?

An assortment of 2-5 fashion Items with a total value of $40-$55.  You’ll receive a diverse mix of Jewelry, Apparel, and Accessories curated according to your style assessment.

C.       How can I change my style preferences after I subscribe?

Email all account updates to sales@modebychantal.com

D.       What if I want to cancel my subscription?

No worries you can modify your subscription here on the site or email us and we will kindly assist you.

E.        My Ensemble style of choice doesn’t have as many items as the others am I not getting my money’s worth?

Everyone receives $40-$55 worth of merchandise each month per ensemble.  Although we take pride to make sure we provide quality pieces some happen to cost more than others

F.        Are there any benefits for subscribers?

Certainly! We want our subscribed models to benefit from their subscription so we’re going to take 5% off for each referred subscriber totaling up to %100 off of the subscribers next order!  Also Subscribers save up to 50% off plus free shipping by receiving a prepackaged ensemble vs purchasing the pieces at retail cost and paying for shipping!

G.      Can I return my items if I have an issue?

You sure can! Here at Mode By Chantàl we want our customers to receive the best customer service so we provide free returns on all retail items prepaid returns for the ensembles that were received free of shipping costs.